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Dear customers,
To ensure transparency and reliability in the review collection process, we would like to inform you about the new regulations introduced by Legislative Decree no. 26/2023, which entered into force starting from 18 March 2023.
1. Transparency and Truthfulness:
According to the new regulation, it is essential that every review published is authentic and verifiable. For this reason, come on Design AlpinoIn partnership with Trustpilot, we implement mechanisms that guarantee that reviews are based on real and documentable purchasing or service experiences.
2. Collection Procedure:
Reviews must be collected fairly and impartially. We avoid any practice that could influence the sincerity of the feedback received. Each customer has the opportunity to freely express their opinion without induction.
3. Publication and Moderation:
Each review received will be reviewed to ensure it does not contain inappropriate language or irrelevant information. Posting will take place within a period deemed necessary by Trustpilot (usually within 24 hours) of receipt, maintaining the entirety of the original comment, unless moderation is necessary to comply with public guidelines.
4. Right of Reply:
We encourage open and constructive dialogue. Therefore, every customer has the right to reply, and we do Design Alpino We are committed to responding promptly and respectfully to any feedback.
5. Data Protection:
In line with the GDPR, all reviews collected and published will strictly respect the privacy and protection of our customers' personal data.
We invite all our customers to continue sharing their experiences on Design Alpino via Trustpilot, thus helping to maintain a transparent and honest purchasing environment.
For any questions or clarifications, do not hesitate to contact our customer service. We thank you for your trust and continue to follow us for further updates.
Best regards,
The Team Design Alpino