Right of withdrawal

The Customer who is also a "Consumer" has the right to withdraw from the contract concluded with Design Alpino, without any penalty. In case of return due to problems with the product or non-compliance with the order, the transport costs for the return will be borne by Design Alpino. Otherwise, if the return is due to subjective reasons of the Consumer Customer (for example, change of mind or dissatisfaction with the product without defects or faults), the shipping and return costs will be entirely borne by the Customer.

The Customer who does not have the qualities of "Consumer" cannot withdraw from the contract; the same principle applies to the Customer who at the time of ordering has provided his/her VAT number, this indication being understood as a willingness to purchase the goods for purposes related to the professional activity carried out.

The right of withdrawal must be exercised within fourteen working days, starting from the day following the day on which the "Consumer" received the goods, in written form. In the case of separate delivery of multiple goods, ordered by the Consumer Customer with a single order, the fourteen-day term for exercising the right of withdrawal starts from the day on which the last good is delivered.

Within the aforementioned 14-day period, the Consumer Customer must communicate the intention to withdraw from the contract by sending the standard form compliant with Annex B of Legislative Decree 21/2014 in PDF version via email to the address shop@designalpino.it. The communication of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase. Design Alpino will communicate to the Consumer Customer a confirmation of receipt, via email to the email address communicated during the purchase procedure on the Site, of the withdrawal exercised.

In accordance with the provisions of Article 59, letters c) and d) of the Consumer Code, the Consumer Customer cannot exercise the right of withdrawal for Products made to measure or clearly personalized or which risk deterioration or rapid alteration. The right of withdrawal is also excluded in the following cases:

• the returned item is not intact;
• the article is a painting or an artistic artefact;
• the item is returned without the original packaging and/or all the accessories originally contained in the packaging;
• partial withdrawal, understood as a withdrawal limited to a part of the purchased item which forms a substantial and inseparable unit with it;
• the item is not returned to Design Alpino.

Please note that the return can be made in a store other than the one where the purchase was made. If the Product was purchased online, it will be possible to go to our showroom in Sauze D'Oulx or to the design office in Turin and make the return directly. Products purchased online with home delivery can be returned to the showroom and design office, only following the right of withdrawal.

At the same time and within the same deadline for exercising the right of withdrawal (fourteen working days from the date of receipt of the item by the Consumer), the Consumer is required to return Design Alpino the item delivered to him. The transport costs related to the return of the item remain the sole responsibility of the Consumer who has withdrawn from the contract for reasons not related to defects or non-conformity of the product, as provided for by Article 57, paragraph 1, of the Consumer Code. The Customer can freely choose the Courier to whom to entrust the return of the goods.

Design Alpino, as it is unrelated to the relationship between the Customer and the Courier, is not responsible for any damage to the returned products occurring during the transport journey, which therefore remains at the total and exclusive risk and responsibility of the Customer. Design Alpino, in order to allow the Customer to protect his rights against the Courier, will promptly inform the Customer that the goods have been returned damaged and are available for any checks. In this case, the Customer will have to bear the transport costs and will not have any right to a refund of the amount paid for the withdrawal not being effective. Similarly, Design Alpino is not responsible for any loss or theft of returned products occurring during the transport journey, which remains at the total risk and responsibility of the Customer. Even in this case, the Customer will not be entitled to any refund of the amount paid, as the withdrawal is not considered effective.

If the right of withdrawal has been exercised by the Consumer in accordance with all the preceding provisions, Design Alpino undertakes to reimburse the sums paid by the Consumer within thirty days following the date on which Design Alpino has become aware of the exercise of the right of withdrawal by the Consumer.

The Refund will be made within 30 working days from the return of the goods and will be made through the reversal procedure of the debit transaction if the payment was made with PayPal or by Bank Transfer if the payment was made with Advance Bank Transfer or credit card. In the latter case, it will be the customer's responsibility to provide in writing (e.g. also in the same communication of Withdrawal), the bank details on which to obtain the refund (IBAN code and name of the account holder).

If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund will be made, in any case, to the person who made the payment.

Design Alpino reserves the right to withhold the refund until it has received the Products subject to the right of withdrawal, or until the Consumer Customer has demonstrated that they have sent back the goods, depending on which situation occurs first.